Refund Policy

30-day money-back guarantee

We want Cradle+ to genuinely help you plan your registry. If you're not satisfied with your purchase, you can request a full refund within 30 days of your order date — no questions asked.

How to request a refund

Refunds are processed by our payment provider, Paddle. To request one:

• Visit paddle.net and look up your purchase, or
• Email us at support@ourcradle.app from the address you subscribed with, and we'll take care of it.

Approved refunds are returned to your original payment method. Timing depends on your bank or card provider.

Cancellations

You can cancel your subscription at any time from your Settings page. Cancelling stops future renewals, and you keep access until the end of the period you've already paid for. Cancelling is separate from a refund — if you're within the 30-day window above, you're welcome to request a refund as well.

Questions

This policy is provided by Alcantara-Rebeca LLC, the seller of Cradle subscriptions. Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. For anything else, contact support@ourcradle.app.